Customer Testimonials
The staff, especially Jacob Smith, made the process quite painless. We were able to drop off and pick the car up with no hassle.
Professional service from service advisors. They kept me abreast in a very timely manner about the progress
I was able to leave with a brand new 2027 vehicle and 2027 is not even here yet. Casey was honest and very helpful. He didn't stop working to make sure he could get me into a vehicle. He was friendly and very knowledgeable! this man knows his stuff. I would recommend him to anyone who's looking for a vehicle. It's a reason as to why he's the best and he have a million rewards to prove it! I'm grateful for my new car!
This is difficult to give an accurate rating. We trust Serra Toyota to service our vehicles and they've done a great job - so that would be 5 stars. However, we ALWAYS make an appointment and I arrive at that time. This last visit was for an oil change and new tires. It took 4 HOURS to have that done. I think that's ridiculous so I'd give them 1 star. It seems that they are over-booking CONSISTENTLY! Even going in for just an oil change takes 2 hours. I believe they can do MUCH better than that! Especially when I make ... Read More DealerRater - Nov 10, 2026
Paul, Antonio, and Lori are awesome each one took car of me when purchasing my second car from your dealership in less than 2 years!!! They some ALLSTARS 💯
I called Serra Toyota of Decatur looking for a very specific vehicle that they didn't have in stock. Even though they didn't have the exact car, I asked if we could still come in so my wife could test drive a few different models to narrow down her choices.
Gavin Massey took great care of us. Despite knowing upfront that he wasn't going to make a sale that day, Gavin was kind, patient, and generous with his time. He let us drive a variety of vehicles and was highly informative, effortlessly explaining all the different features of ... Read More Google - Nov 10, 2026
Ene did an excellent job finding the perfect vehicle for me and my family. If you want a good vehicle go to Serra Toyota and ask for Abraham Ebe
The experience was great and great customer service. Thank you Serra Toyota for getting me in my new car
We had a wonderful experience working with Tre Perdue on the purchase of our Toyota Highlander! He was friendly, knowledgeable, and incredibly helpful throughout the entire process. He made everything easy and stress-free, answered all of our questions, and made sure we were taken care of every step of the way. We couldn’t be happier with our experience or our new Highlander! If you’re looking for a great car-buying experience, ask for Tre. Highly recommend!
Very courteous service personnel and prompt on getting the customer in and out! Appreciated the attitude of the dealership!
This is my first time purchasing a car. Casey Holden advised and guided me into the best direction while still being personable. Everything was clear and surprisingly easy. Exceptional Service !
Just got my Toyota Tacoma, and I’m very happy with it! A big thank you to my sales rep, Tre Perdue, for helping me through the process and making it a great experience. If you’re looking for a Toyota, I highly recommend asking for Tre!
Wes Willingham did great with us!
Tre was easy to work with and process was fast.
Mitchell Grubbs was wonderful- courteous, smart, informed and cordial. We will buy from Mitchell again
Thank you Serra Toyota!! You guys always do a quality, professional, time and cost efficient job 😊
Jesse took great care of me at Toyota they found a way to work me in without an appointment and was very professional. I will be using this as my main service center from here on out!
Bought a 2027 Camry!!! So excited!!! Joanna & Roger were the best!!! Highly recommend Serra Toyota of Decatur!!!
A good staff understanding, patient clean, waiting room and knowledgeable of the breakdown of your vehicle
I had a great experience Tristan Cameron took great care of us very friendly very professional and made sure we were satisfied i would recommend him to everyone
My daughter purchased a car on Saturday from Tristan and he is so great to work with. This is the second car in the past 6 months that we have purchased with him. He is honest, detailed and listened to what you are looking for. He shoots you straight and isn’t just trying to make a sale or hit a sale goal. He really takes the time to make sure you get what you want and what you are looking for. I highly recommend working with Tristan for your next car purchase.
This was my first time buying a car and it was a great experience here. We worked with Tristan Cameron was extremely helpful in helping me find the perfect car for me and helping me understand everything. I am very happy with the car that I got as well and the recommendation that he gave me!
Joanna was great to work with, very kind and knowledgeable....thank you
In for oil change and tire rotation. Was ready to drive off in 35 minutes. The staff are courteous.
Mitchell Grubbs was a absolute delight. He made buying my 2026 Toyota Tacoma TRD sport easy. He was a pleasure to work with from my very 1st contact with him. I highly recommend him for you next car buying experience!
Salesmen are a bit hit or miss. Finance guy was good. Unsure about service center.
Casey Holden, no wonder he’s the top seller. Great guy, honest, to the point, and got the job done. Thank you sir!
Easy to schedule the appointment. The staff is prompt to take care of the vehicle and they keep you updated on the progress. The lounge area is always comfortable and clean.
Mitchell was absolutely great to work with. He made our sale go smooth and was 5 star on his service!
We had DJ Hall as our salesman and he was fantastic. Very friendly and professional. He took care of every question we had and delivered on an incredible deal for our 2026 Sienna XSE. This is the fifth vehicle we have purchased from Serra Toyota of Decatur. Very satisfied and will definitely consider them again in the future.
Everyone is always so friendly, they’re fast (when possible) and have great communication via text and phone!
Good service, nice and quick and helpful. Was in there for like 30 minutes and done
Employees are nice and professional and friendly. I feel like they are looking out for us and honest.
Easy to schedule. Enjoy the lounge and the snacks.the communication about my vehicle is great.
They where very good and very acknowledged in there assigned job and gio was very helpful too.
This past week we’ve enjoyed driving our new Toyota Sienna. The team at Serra Toyota of Decatur is top notch. Our salesman Mitchell Grubbs was very easy to work with, communicated with me well prior to our visit, and helped us through the process. The team wasn’t pushy like some places. The Toyota product is so solid that they don’t have to be. I also appreciated their quick response to setting me up to have service fix a minor issue with the van to make everything perfect. Abbigail was great to work with in service reception.
I’... Read More Google - Oct 31, 2026
Tre Perdue was great to work with and he made the whole process a breeze!
West is the best salesman Serra Toyota of Decatur if you need a car talk to west and he will put you in the car 🚗
Great dealership. I’m always treated with respect and they are very professional and prompt with their services.
Serra Toyota of Decatur was great. Austin was an amazing salesman, he was really down to earth and felt no pressure to have to buy. Very knowledgeable of all the cars we were looking at. Ended up buying our Grand Highlander platinum.
We had the best experience buying our new Sienna. Our salesman TY KIMBROUGH was the greatest. He understood what I was looking for, helped with getting our best deal. Nicest guy in the world. Roderick in finance was great also. The explanation of the warranties was the best. This will be our go to dealer and it should be yours too!
Mr. Brandon Valdez is the reason why I come back and purchase my second vehicle at Serra Toyota of Decatur. He goes above and beyond to help me. He is very patient and very professional. He always takes his time to answer all my questions. His service is priceless. He makes shopping for cars elsewhere very difficult better yet I should say impossible. I hope that he gets the highest recognition for his knowledge and his outstanding customer service skills. Signed by Louis Abraham
Tre Perdue was my salesman and he was absolutely top notch! He did everything in his power to get me exactly what I wanted! He was kind and patient and answered all of my questions. He will forever have our business! Thank you Tre for a wonderful experience!
Need a car so see Casey
The salesman and financial employees and staff were very helpful help load my personal belongings from old vehicle to new one very friendly and helpful
Jaydon Jackson and the finance team did wonderful & got me in something nice, affordable & dependable! Thank you !!
Very professional and efficient. They listen to what the customer wants done and answer questions to my satisfaction
Everyone was polite and helpful in finding the vehicle we wanted. Financing was painless and the deal ship was clean and well laid out. The service department is always so helpful
It was a smooth and fast process buying my Toyota Tacoma from Marlowe and crew!!
Great service nice friendly staff made buying my new car a easy and the service department did a great good job on my recent service
Tre Perdue was absolutely amazing! He was very understand of what I was looking for & we found the perfect truck right away! Will definitely be back.
Had a really great experience at Serra Toyota Decatur, Alabama.
Staff was very friendly and helpful, but the star of the show was Cassidy Pettus. She was very polite, answered all my questions and was able to work her magic to help me get out of my failing car and into a brand new 2027 Toyota Corolla SE. I can't thank her enough for all her hard work and helping me get my first brand new car and first Toyota vehicle.
If you're ever looking to purchase a new vehicle yourself, head to Serra Toyota Decatur, Alabama and find ... Read More Google - Oct 28, 2026
Cordial, low-pressure sales people made the experience as pleasant as possible. We did not feel like we were being hurried.
This is a great dealership. The service department is exemplary and the work performed was completed quicker than I anticipated
Everyone was kind courteous and professional especially Tommy and Paul I will not do business with anyone else.
Had the opportunity to work with both Mitchell and Nick from Serra Toyota yesterday. Left with a new vehicle. Both were very professional and helped me through the car buying process. Highly recommend!
After totaling my car, I wanted to move on quickly. Cassidy Pettus at Serra Toyota made it seamless. She had me test-drive a Corolla Cross, which is perfect for my height and arthritis. Cassidy provided fast specs and financing for every gas and hybrid trim I considered, getting me pre-approved to drive off the lot immediately. The Corolla Cross beats the competition. The CR-V was too big; the Cross is short enough to fit my garage with my bike rack attached. It also has better ground clearance than the HR-V for Wheeler's potholes, plus helpful blind-spot sensors. Highly recommend!
Mitchell Grubbs got me in and out of there very efficiently! He showed me all the important new features with good pacing so I understood but it didn’t take too long. My new Toyota Corolla is beautiful and competitively priced.
We had wonderful service from the time we arrived through whole process! Ibraham did an awesome job on help me find my dream car! Thank you Serra Toyota and Ibraham!!
Wonderful dealer. They're 91 miles each way from my house and I still went there for the best deal. I do wish they'd make it easier for service during the week since I live close to Chattanooga and work in the research park and can't get there before they close on weekdays I have to drive back down to Alabama on a Saturday for service.
This is a good dealership. They have an awesome service dept. Go see Jake for all your service needs.
Ebe did a wonderful job and went over details on my purchase
I just purchased a2027 Toyota from SERRA & it was a wonderful experience,especially having CASEY handle my purchase. From the initial phone call to set an appointment ,to my trade in,right down to finding the RIGHT AUTO at a FAIR PRICE! CASEY is fast & very knowledgeable about his products. SERRA TOYOTA of Decatur & CASEY HOLDEN BOTH DESERVE A PAT ON THE BACK, THANK YOU "JOB WELL DONE" JOE PROLOGO
I had my 2021 Toyota CHR serviced. Everyone from Jesse (Service Consultant) to the people at the parts counter were a pleasure to work with.
Service was excellent and Steve Gremaux was extremely helpful and courteous. Service was completed ahead of schedule.Totally satisfied with the whole process
We had an incredible experience at Serra! Marlowe was great to work with and Michael runs a great business!
Good service, prompt, good communication, good ease of transactions. The waiting area was clean and accommodating.
Serra Toyota is a very reliable company that tries to satisfy the customer in every way. The employees are also very nice!
Great dealership. The staff is kind and goes above and beyond to help make the experience as seamless as possible. Shout-out to Tabryn for helping my daughter make up her mind, that is not an easy job.
Just bought my first brand new vehicle and had the best experience at Serra Toyota of Decatur. Tabryn is new but he made the experience. He’s both personal and professional and truly helped me find the vehicle meant for me. Honored to be his first of many cars sold!
Absolutely amazing experience from start to finish! The customer service was outstanding, and the entire process was quick, easy, and stress-free. Jill was fantastic to work with and made everything so smooth, from helping us find the perfect vehicle to driving off the lot with our purchase. She was helpful, knowledgeable, and made the whole experience enjoyable. It’s not every day you find someone who makes buying a vehicle feel this effortless!
I would highly recommend this dealership to anyone looking for a great car-buying experience. And if you go, make sure to ask for Jill! She truly goes ... Read More Google - Oct 24, 2026
Pleasant, knowledgeable, and fast with all our questions. Casey is a BIG PLUS for TOYOTA & SERRA !!
The servicec center is very organized. The employees are friendly and efficient. I made an appointment and am not sure that helps because wait time was a little long to rotate tires.
They made buying a car experience, easy going. It is a nice atmosphere with good people.
EBE is amazing!! Very patient and willing to go the extra mile. Highly recommend.
Got me in the next day. Nice waiting area. Kept me updated on progress. Solved the problem pep boys could not.
Always great service good always nice and helpful appreciate you having a dealership this close
Mitchell Grubbs was the best. Very respectful and honest. Would highly recommend on my next purchase
We had an excellent experience with Sway Mendoza our salesman at Serra Toyota when purchasing our new car. No “BS” just straight talking and was good to his word. Great person with nice personality.
Always polite..always quick…from the time you get there to the time you leave
I had an awesome experience with Marlowe. He gave us plenty of time and space to decide on the trim we preferred, and I never felt pressured to make a decision or choose the more expensive option. I took off one star because in total we were at the dealership for about 4 hours, which felt like longer than should have been necessary.
Had a wonderful experience today at Serra Toyota of Decatur. Tristan Cameron was fantastic. Very friendly and professional. Excellent service and would recommend them to anyone in the market for a new vehicle!
I like how nice and helpful they were after finding out there was a problem with my new car after purchasing it.
The salesman we were referred to was not available, Tre came out to greet us. Tre took care of us from start to finish, answered all questions we had to the best of his ability and got answers if he didnt know. He was honest and served us with great integrity representing your dealership. We plan to buy another vehicle in a couple years and Serra Toyota will be our 1st and hopefully only stop.
⭐⭐⭐⭐⭐ Outstanding Experience at Sarah Toyota of Decatur, Alabama!
I had a great experience at Serra Toyota of Decatur! From start to finish, the entire team did an outstanding job making the process smooth, easy, and enjoyable. I absolutely love the dealership, the location, and the overall atmosphere. Everyone made me feel welcome and valued as a customer.
A special thank-you to my salesperson, Wes Willingham, for doing such a great job and making the buying experience a pleasure. Alonzo Gray in finance was excellent as well and helped make the finance process go smoothly. I also want to recognize General ... Read More Google - Oct 21, 2026
leaving with a 2025 Corolla Hatchback, shout out to Mitchell Grubbs!
I like going to this dealership, because I always make an appointment and never have to wait! They get me in and out within an hour
I drove up from Birmingham a will definitely be coming back. The sales , finance , a service was excellent.
Casey Holden was amazing and made the entire car buying process smooth and stress free! I honestly did not expect to leave with a brand-new 2027 Toyota Corolla, but he worked with me, explained everything clearly, and helped make it happen. I truly appreciate his patience, professionalism, and the effort he put into getting me approved and into a reliable new car. I’m still shocked and excited! If you’re looking for someone who will really work with you and make the process easy, definitely ask for Casey Holden. Highly recommend! 100/100
Ebe did an excellent job helping us to find the perfect vehicle for us. He is one salesman we never met and wouldn’t ask for better. Thank you very much Ebe.
They are always quick friendly efficient and professional. Someone is always willing to help customers.
We always buy our Vehicles from Serra Toyota....this makes our 5th one in 9 yrs...Can't say enough about the Staff ...Very pleasant to deal with and very Professional to say the least...We will never go anywhere else....Very pleased with everyone who goes the extra mile to help i n any way they can....IWe do appreciate everything they do to make you feel like Family....No just the sale....but Service and anything else that we needed...Thank you George Jones,Joel Capp,And especially Mike McCloud...
They shuttled me back and forth and delivered my vehicle. Replacing the tire was cheaper than what I was quoted.
Great service experience! In and out in an hour! Would recommend for your service needs!
Raul took great care of me at Serra Toyota and helped find the perfect vehicle for me!
Went to Serra Toyota for routine oil change. Even though they we very busy, it didn’t take too long. They also ordered parts for a recall that I didn’t realize I needed. They were friendly and knowledgeable.
It was great, friendly and no pressure if you need a vehicle please don't hesitate to contact their best salesman Casey Holden he made the entire process so easy !
Tre Perdue was more than helpful and courteous and kind. He knows his product and I would buy another Toyota from him! Very professional!!