I would like to thank Brandon Fall with helping me find my 4-Runner! He was great to work with and so helpful and friendly on any of my questions, I will be recommending him to anyone looking for a new or used car! Thanks so much Brandon! You Rock!!!
I was in the market for a new vehicle and had already submitted maybe 20+ inquiries with dealerships throughout the southeast. Jake Boyles was one of the few that actually took the time to call me back, even though the vehicle I was inquiring about was not available. I got to talking to him about another vehicle that caught my eye that was available on the lot. Jake was a pleasure to do business with. Me and him talked business, but also talked personal. We worked out a great deal on a NICE vehicle that I wasn’t originally inquiring about. ...
I want to thank Noah Rohan for helping me find my new car. He was very knowledgeable about all the vehicles. Was also very friendly. It was a very pleasant experience. Thank You Noah
Marlowe wade was great to work with. He was very honest and patient during the entire process
I want to give a shout out to Lexus White and Paul Matthews. Thank you for your service in helping me with a new 4Runner purchase! It was one of the best experiences I've had at a car dealership.
First things first. Green Davidson and Nick Hull are awesome! They were extremely helpful, friendly, and knowledgeable. Green explained how all the gadgets inside worked and was able to answer every question I had. Nick fully explained the financing process and the warranties. My explanation of their actions is insufficient; suffice it to say, as I said before, Green and Nick are awesome! And now for the story. Serra Toyota of Decatur was an amazing dealership to work with. As we all know about buying cars during the shortages caused by the pandemic, finding the vehicle with exactly everything you ...
Green Davidson was great to work with. He was very honest and patient during the entire process. He was very knowledgeable about any questions i had during the process. Will definitely recommend him to anyone that asks for a salesman in Decatur!
Jacob Caleb was a very nice and polite salesman. No "pushing". Helped us with our questions and decision on our new 2022 Highlander. Was very informative on our vehicle and others also. Would very highly recommend asking for him as your salesman, extremely versed on all models. Stayed late at night and helped us with all our needs, would not asked for anyone else. Very Very polite. Also stayed late and helped to explain some of the new features on our new Highlander. Answered all of our questions and told us to call him in the future if we ...
Jacob Caleb was very nice and very helpful throughout our experience with the dealership and helping set up everything we needed would recommend him for anyone visiting
Bill Harrison was wonderful to work with. Very knowledgeable and explained the whole process in detail. Great to work with.
Thank you Noah Morgan. You went out of your way to help us get into our new 2016 Kia. Thank you
Green Davidson is the best. His patience and diligence in explaining to me the things I wanted to know about the RAV4 XLE convinced me to get it from Serra Toyota of Decatur which is more 30 miles from where I live. You should have more salespersons like Green. He helped me make the right vehicle choice and made the purchasing process go smoothly and easily. He was always so kind and very helpful. Overall it was such a great experience.
Excellent job….ibraham cherif. he did a wonderful job, my family is happy we got the car we were searching for. Excellent service na na na
Noah helped me find the right vehicle and made the process easier. He was very helpful.
Purchased a 2022 Tacoma today from Serra Toyota of Decatur. Great experience! Thanks to Kristian Bowling for handling the sales issues - great job. Also, thanks to Michael McLeod (GM), Vic Heartsill (Compliance) and Eric Fracnis (Parts). I'll be back.
We had an amazing experience getting a car. We got the honor of having Noah Rohan as our salesman and I couldn’t ask for a more fun, kind, and laidback kind of dude, he was cool and very helpful, would definitely recommend him!
Jeremy and Dane were really great and so kind! They were both very helpful and patient. Overall such a great experience And couldn’t be more thankful! Great team!
Thanks Wes Willingham for ordering my highlander. And making sure I got the color And interior I wanted. Great job!
THEY ARE Very courteous,friendly and helpful. THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we picked out was the best one for us. We felt confident that we where in good hands. This is our second vehicle we have bought from Serra toyota.of Decatur. It's greater at Decatur Toyota. We visited other local dealerships around Birmingham and decided to.go back where we.felt.like family.
Guy,was our wonderful salesman.If I called & he was busy, he would always call me right back. Very kind, knowledgeable & professional. He made my buying experience a great one at Serra Toyota of Decatur. I love my 2022 Toyota 4 Runner Limited. Thanks Guy, awesome sales person! Thank You!
Kristain was awesome. He stayed in contact with me through the whole process when I ordered my tundra. Best experience I’ve ever had buying a vehicle. The finance people were also unbelievable, courteous, thorough and fast.
I had the pleasure of working with the salesman Dante Smith. He made my first experience purchasing a car very enjoyable. He did everything in his power to make sure I left with something I would. He got me approved for a 2019 Camry in which I love. 10/10 recommend
The guys at Serra Toyota of Decatur contacted me quickly and were professional in their job. They said that the unit was sold and showed me other units they had that were similar to the one I queried about. Did not make a deal but I had a good experience.
Unfortunately I have been in the service department twice in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole.
Thanks to Paul DeBlanc for assisting me in researching used Tundras. He was most helpful, and is a real asset to Serra Toyota - Just one more good reason to consider Serra when in the market for a Toyota.
Had a great experience today with Wes Willingham for the awesome service. Highly recommend him. He’s a great, down to earth guy. Thanks man
I had a great experience today at Serra Toyota of Decatur. Ebe was a terrific sales person. Very knowledgeable and helpful through the entire process.
We were able to locate and buy our Tundra truck and have a very pleasant experience at Serra Toyota of Decatur with Wes Willingham as our salesman. He was helpful and friendly. There was no pressure and no sales talk. I recommend highly.
I called 30 minutes before getting to dealership and spoke with Preston. By the time I got there he had the car that I was interested in sprayed off and and pulled up front ready. As soon as I got out of the car, he met me outside with a smile on his face. Couldn’t ask for a better salesman. Very nice and very attentive. At the end of the day, I drove my new car home...very happy!! Thanks again Preston and Toyota of Decatur!!
Great experience, amazing deal on my 2019 Jeep Cherokee. Special thanks to Wes Willingham for making my purchase so easy. I will be back . Keep up the great work! ⭐⭐⭐⭐⭐
Awesome place they will work with you to get you financed. Really nice people and very diverse which is awesome. Ask for Nick Wachtel he was my sales person he did a good job for his first week on the job. He's still learning thats part of being in a new job. I was the first person he made a sale to. I purchased a 2020 Toyota Tundra . Awesome truck
Paul Le Blanc was very pleasant to work with. Between Paul and the used car manager, they made our time spent there seem like minutes. They answered all our questions and made our process in buying our new truck quick and satisfying. We will definitely be back in future purchases. Thank you both!
I experienced outstanding service well before I walked in the doors. I called the used car department and spoke with Zak Stidham. He was informative, courteous, confident, and to the point. I made my drive to Serra Toyota, he greeted me at the door and from there, one test drive, papers signed, and a set of new keys in my hands. I am so grateful for Zak and the ease he has with his job. I can tell he's not just about selling, he's about ensuring each person gets their needs met. I am glad I made the ...
I came in the store to buy a car no one spoke when I came but one man it was Green Davison he showed me cars an then I bought one a 2020 Corolla Mr.Davison was wonderful an he was very polite.
I have bought 3 cars from this dealership since 2007. I have been trying to buy another car from them recently. The worst experience(s) ever. I don't know what has happened to this place in the last 2-3 years, but it's awful. I am the customer, not them. I have been insulted on 2 different occasions. Poor salesmen. If you can't sell a car, don't take it out on the customer. The last car I bought from them, I had an excellent salesman. I am giving them a 2 star rating, only because of the positive past experiences. I ...
Richard did a great job spending time and going over vehicle features. He also went out of his way to make sure we found what we were looking for. Bought new 4-Runner and new Tacoma
Words can't express how Awesome Matt (Salesman) and Tommy (Director) were! Even though I did not purchase a unit, I would recommend this dealership to everyone I know! #Honesty
Great working with Yezan on the purchase of F150, thanks for helping with this!! Recommended if looking to buy good used vehicle, go see them.
Nic Martin is the best ! He’s so professional and helpful. My credit was awful but he still worked with me and made sure I got what I wanted. Please make sure you ask for Nic Martin!!!!!! He’s the only person that will look out for you and make sure you get what you want.
Mr. Johnson is the Best I have ever Had the privilege To buy from.. Blake help me find what I was looking for. 5stars. The whole experience was really good. 5 stars..
I recently purchased a 2019 Tacoma from Serra Toyota, Decatur, Al. I would rate my overall experience as excellent. The salesman,Paul DeBlanc, was excellent. Very professional, courteous, and extremely knowledgeable. I would definitely purchase again from this dealership.
GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!!
I was looking for a good used car. George Jones was so helpful. He helped me find the perfect car for me. I love Serra Toyota of Decatur. Thank you George.
George Jones was the most kindest sweetest salesman I have ever meet. He was very patient with us he took time to get us history on each car we had interest it was a surprise car for our son and George helped us make that surprise a wonderful day ! Thanks again George
George was there for me from beginning to end when I purchased my 2018 Toyota Camry! I told him what I wanted on my new car and he went above and beyond to get it for me! George is very pleasant and he has a sense of humor to make you feel like your part of the family! All in all my experience at Sierra Toyota was excellent due to George Jones knowing how to get the job done!
Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this dealership for several years and will continue to do so.I would recommend this dealership to anyone that has a need for excellent customer service and nothing less
Had a pleasant experience working with Fred at Serra Toyota of Decatur to purchase a new car. He was patient and paid attention to details to make sure I had all the features I wanted on my new car. I will tell all my friends to see Fred when looking to purchase a car. Thank you again!!
We bought a 4-Runner from Paul this past Saturday, and he was so patient with us! We changed our minds on 3 different vehicles, and not once did he act frustrated or bothered by that. Everyone there is extremely nice and went above and beyond to make sure we got the 4-Runner we loved! Go see Paul de Blanc! I promise, you won't be disappointed!
He helped me get the maintenance history on a vehicle I want to purchase. He took my call and was very polite and efficient in handling my needs. Thank you, Antoine!
I went on Friday about 530 and I knew they were closing ,at 6.. 2 men went bye us and I heard one say he didn't have time, KAYLA came out and was super nice and i went drove the car and came bAck sat. And I bought it , she was so wonderful and never was pushes, she was great .If everyone was that sweet,she set my radio up and blueooth,I didn't even have to ask, that's service. And she work with me and got my payment where I wonted them ..great personality and love mycar
On July 28, 2018 it was a privilege for me to be able to interact with Mr. Fred Williams.By doing this I was able to drive off the lot with a brand new 2018 Toyota Corolla, I must say that the attention that was paid to me by Mr. Williams was beyond superb. he paid attention any and every detail that encountered and he also was very diligent on matters that were unforeseen. and for this I am very grateful I would highly recommend that anyone who needs reliable safe transportation and any special needs obtaining this to go and sit down ...
I contacted Nic Martin looking for a certain vehicle, he was able to help me purchase that day. I would definitely recommend anyone to go see or call Nic when your in the market.
In Jan 2017, came in for service, men especially Barry treated me like an embecile. Women is all I ask for now.and am happy.
We are really pleased with our purchase of a new Toyota 4Runner from Serra Toyota. Ebe and the entire staff were very professional and great to do business with.
I couldn't be more pleased with salesman Ebe and the courtesy and professionalism from this dealership. I hope to do business with them again the future.
Our new 2018 Toyota Highlander is outstanding, we bought this car 2 days ago from Serra Toyota Decatur. We had a great car salesman Mike Miller, he did above and beyond to get us a great dependable car. Also Matt Dubose was very helpful and came over to see what they needed to do to make us happy. Vic the financial guy was very helpful we probably was in his office over an hour with him explaining detail for detail about our new vehicle also explaining how Toyota will stand behind their cars!! We traded my 2010 GMC Acadia in for the highlander. ...
The sales personal was fantastic, but Kayla Wright went above and beyond in her service. She ensured that I'd be happy with her service by describing every aspect of the deal and clarifying why the car was the best fit for me. 10/10
My wife was struggling with the new Rav 4 she had purchased. She did not understand all of the bells and whistles and her salesperson was not there. Mike was standing outside and recognized that my wife was confused and needed help. He approached her car and asked if he could help and she said YES. She had already purchased the car, Mike was gonna get nothing but he got in her car an as they drove he explained the options. Mike probably missed a customer or two or maybe not, we will never know. Mike Miller is why my family ...
I’m very excited about My new 4Runner! I want thank Kendrick for the assistance he provided to us while my husband and I were shopping for a new vehicle. Kendrick made our experience fun and enjoyable while purchasing our 4Runner! He was very knowledgeable and helpful. Kendrick Langham you are awesome! We are so delighted with our purchase.
Good buying experience with C.J and Mike. Both were professional and courteous. During the demo drive, buying, and delivery I was very pleased and there was no high pressure that most people hate when buying a new car.
My experience with Josh Cry was awesome. He got me in a car that same day. He made sure I got what I was looking for. If me or my family need another car we will call Josh. I couldn't have asked for a better experience. Thank. You Connie Smith.
I had a great salesperson Tiffany. She was very informative about the truck I looked at. We did not meet on price so I did not purchase here
Tiffany was awesome!!! Will be doing all of my business through her from now on. Never had one misup or bad experience . I highly recommend her to anyone out there looking for a new vehicle
Mike Miller patiently helped my family find the perfect car for us. He's an awesome guy and would definitely do business with him again!
I came in to Toyota of Decatur and Tiffany was so helpful. She went out of her way to do what we needed. I am leaving today with a New Toyota Tundra. I recommend if you are in need of a new vehicle to ask for Tiffany. She's the Best! Let's go Places!!
Daylon is the nicest salesman I ever worked with. He seemed to know more than most of the salesmen on the lot. Can't wait to go back and get that 86. And he's quite good looking too
Daylon, along with the entire staff, was friendly and welcoming. Daylon was very knowledgeable about the vehicles and provided us with the freedom to really enjoy the vehicle before we purchased it. We are extremely pleased with the entire staff!
This was an AWESOME!! day 4/14/17- Very Friendly people, a very warming place & dealer REP - right there time you come on their car lot , willing to assist you. Bill Harrison - have sold me a car before. A GREAT ! guys & Tiffany Leach was an AWESOME, young lady - play her part til the end. - Great Friday - Good Friday we purchase a car. Serra Toyota is the place to go - NO PRESSURE, SHORT AMOUNT TIME - IF YOU qualify - & If you don't - they will stay with you to the END - ...
Tiffany was amazing! She went above and beyond for my purchase. She was great with kids as well, even bought them snacks for when I went back to pick up my new car! She is very detail oriented and knows her features to be able to explain them to you do your not driving away with a car you have no idea how to operate Would recommend her to everyone! Vic was great as well and listened to everything she spoke about and made it happen! Joel was incredible as well in making sure the numbers matched my budget. Again ...
I was very pleased with the service I got from Serra Toyota. Tiffany Leach and Fred Williams were very helpful and answered any questions I had. I told them what I was looking for and they were very helpful in making sure I got exactly what I wanted. I would recommend anyone that is looking to buy a Toyota go to Serra Toyota in Decatur.
I am very happy and pleased with my Toyota truck. Thank you Daylon You worked with me on everything in person and on the phone.
Tiffany was awesome to work with! You was extremely helpful with any questions and concerns! She really went above and beyond! Thank you so much for the awesome experience!
Tiffany made our buying experience quick, easy , and painless. I would recommend her to anyone in the market for a new or used vehicle! Daryl Piner Decatur, AL
The whole experience was excellent and the people that helped us were great. My wife and I felt appreciated and everyone that we dealt with were fantastic,. Our sales person was super and helped make our experience so good. Tiffany Leach was excellent and personally help resolve all issues that we had during the process.
My husband and I had such a great experience at Serra Toyota of Decatur this month. We didn't intend to buy but instead just do a little pricing and get information. However Tiffany Leach was so helpful and located the very car we wanted in Birmingham and in one day it was ready for us to pick up in Decatur. We were treated like family from everyone we met.
We knew one of our sales associates, Edward Lyons, personally, but had no idea he worked at Serra Toyota. He is an honest man of awesome character! Just knowing he worked at the dealership gave us the confidence to relax and feel comfortable with our purchase. Thank you Edward and Tiffany Leach!
I hIghly recommend Serra Toyota in Decatur Al for several reasons. First, the customer service was a definite 5 star rating! Not only was Josh Cyr great to my husband and Me but the finance mgr was as well. We were treated with dignity and respect and I appreciated that. I found my dream vehicle at Serra Toyota and have been very pleased. Josh has called twice to check and make sure I was happy and everything was ok with my vehicle. Thank you Josh!!
Edward Lyons was my sales associate for my third Serra Toyota of Decatur purchase, a 2017 Camry SE. In my opinion the service department, cleanliness of the facility, and the general great attitude of the sales associates is by far the best I have experienced, which is why I continue to come back. My latest purchase, on Friday, January 20, 2017, was another great experience. I liked Edward's "no pressure" approach and the fact that he listened to everything I said I wanted and delivered. Once we completed the preliminary paperwork Edward turned me over to Antonio Gray, in finance, ...
Daylon is the man. The service he offered was top of the charts. He was able to work with me and get me the car that I wanted at a price I could afford and I could not be happier with my expirience!
Daylon was very patient and answered all of our questions. He explained everything and was a pleasure to work with. Would buy from him again.
I only talked to Daylon over the phone, but he was very knowledgeable and professional. I would highly recommend using Daylon when buying an car!
Daylon was very knowledgeable with the Toyota highlander and made sure we understood all the options that came with it. He was very friendly and made sure we were very well taken care of. He gave us a tour of the dealer ship which was very clean and introduced us to the service manager.
Although I had purchased a vehicle a few months ago I had decided to ask for a couple upgrades on it and instead I had been told to come on down to the dealership to see what they could for me... In the end I ended up with the vehicle I wanted prior to buying my first one a thanks to Daylon Fulmer and Joel Capps one of the Managers of Serra Toyota of Decatur for working with me and getting me the car I wanted to begin with !! P.S. - Also thanks to Antonio Gray for helping with ...
Delmon Davis does an excellent job of taking care of my service needs. He is the best service person I have ever dealt with. Best of the best!
Buying a car can be a stressful time.. But my experience today was nothing but amazing... From the moment I walked though the door until I drove away with my new 2017.. Daylon Fulmer went over everything in detail.. If your looking for someone to walk you though all the steps.. Answer your questions.. And just make your experience buying a car at ease ask for Daylon Fulmer..
I have just been looking around for a new Toyota as I find them extremely reliable. I met Leslie as I was browsing. She is extremely professional and knowledgeable as well as very personable. I would definitely recommend her to anyone who is in the market for a new or used vehicle!
This lady is fantastic! She will help you find what you are looking for! Go out and see her for a fantastic deal!! I highly recommend her for all of your car needs!!
Leslie Huggins provides a pleasant buying experience with her straight forward non-aggressive sales approach. I had a lot of anxiety about purchasing a new car and she addressed all my concerns. Thanks Leslie!
Thank you Mr. Eddie Anthony for helping me purchase my new car. When I came to you I had no hopes whatsoever of being able to purchase a new car but you made it happen. My very first new car ever Im over excited. What a good feeling to be able to get on the highway with a piece of mind not having to worry am I gonna make it or not. I was totally surprised by the time I was in and off the lot driving away in a new car. I highly recommend you and your team for ...
We were first time buyers, and Ken Dotson made the process so easy for us. He did not waste our time, and had us out of the door within just a couple of hours, from test drive to driving the vehicle off of the lot as our own. He was personable, and did not make us feel pressured in any way. He made us feel comfortable and I will recommend him in the future, as well as Serra Toyota of Decatur.
Supervisors & managers are often so busy with tons of responsibilities. That being said it's understood how an employees performance can go unrecognized. Well I want to acknowledge Antione Pyfrom in the service department. He was very attentive (all ears and smiles) from the moment he approached my vehicle. I was having an awful morning. At various dealerships in the past I've dealt with inconsiderate employees when bringing my vehicle in for service. However the mannerism in which Antoine displayed toward me (a female) made me take a second look as to where I was, literally having to ...
Daylon was very attentive to my needs in the type of vehicle I was searching for. He was very considerant and compassionate. He was also very compassionant toward my two 6yr old boys, he asked them what they liked as far as a vehicle also. Because of this employee I will certainly be buying a vehicle from your dealership and recommending all my friends and family to go buy a car from Daylon Fulmer of Serra Toyota in Decatur!!!!! Thank you so much Daylon Fulmer!!!!
Dayton was very helpful during our visit and in picking out the right vehicle that met our desires. He took the time to explain most of all the features of the Prius we finally decided to purchase. He just made our visit one of the best we have ever had. He should be commended for his ability to explain all questions that we had.
Leslie was a top notch professional with whom I would recommend to my family and friends.She went over everything very meticulously regarding all my paperwork.I plan on buying another vehicle soon because of the experience I had with Leslie.