Welcome to Serra Toyota of Decatur

II waited almost 3 hours for a 10,000 mile check up. My car sat there for 2 hours because no one put the paperwork in for them to start working on my car. After 2 hours I asked about my car and it was just sitting there the whole time. It only took them 30 minutes to change the oil and rotate my tires? The first time I went there it was very quick. I thought they were busy but it was because they didn’t process my car in for service. They guy who checked me in said he got distracted.

Wonderful people! Wes Willingham is AMAZING this is my second car from this dealership through him 10/10 recommend!

Best service department I have ever had the pleasure of doing business with. From the service writers, to the technicians everyone is always very professional and knowledgeable.

We had a great experience buying our new Toyota Camry from Wes Willingham. He did a fantastic job of getting things rolling to purchase the Camry.

Love my new Camry XLE! My salesman, Wes Willingham, was awesome! Made my car buying experience very comfortable and easy. He was very professional and knowledgeable about the cars. If you are looking for a new Toyota, give Wes Willingham at Serra Toyota of Decatur a call!

My experience was exceptional. Service Center advisor was very helpful and informative. I will return

I didn’t have an appointment for an issue with my sequoia. Serra Toyota worked me in and fixed the problem and a recall. The service manager is great for helping with issues. Steve a service writer was great as well. Everyone is friendly and talks while you wait!

Service was great.. Got me in and out in a reasonable amount of time.And the doughnuts were good.

Excellent service! Thank you all! Highly recommend. Such a pleasure to deal with everyone from start to finish.

They were quick on the oil change and even when when we had to bring the vehicle back 2 days later to have the cover replaced, they were very nice.

You employs are great. Very clean..Had an easy transaction. Right now I would buy another vehicle from there.

Nice, organized dealership with clear pricing. Jacob Smith did a great job selling me the vehicle we purchased.

Wes was great at helping my wife get her dream car at a great deal yall go see him.

I have had previously good experiences with the service department at Serra Toyota. The buying process of our new Sienna van went well until the date of purchase. Even though we were paying cash with trade-in, it took over two hours to complete the process of buying the new vehicle. We waited a full hour for the one person who was authorized to take our payment. We were ill advised by our sales person that we could use credit cards for the full purchase of the vehicle. When we finally got in to the office to make the payment, we were informed that there was a limit of $4000 on a credit card. This was extremely upsetting and frustrating after awaiting a full hour to make the payment. We were also told that apparently there is only one person authorized to take a credit card payment, and that person had gone home for the day. Thankfully, we were allowed to continue with the purchase of the vehicle with the promise of making the credit card payments the following day. It all worked out, but the process was so frustrating that it took all joy out of buying our new vehicle. We consider this experience, extremely poor customer service and would hesitate to buy another vehicle at Senna Toyota. I would highly suggest hiring more than one person to take payments for buying vehicles. I noticed other couples waiting to make payments also. This is a very poor business practice, causing much frustration to the customer.

This has been the easiest car buying experience that I've ever had. Joanna worked with me and got me exactly what I wanted. I would highly suggest joanna for a new Toyota at Serra Toyota in Decatur, Alabama.